Service Delivery Manager - Airport Operations

dnata Airport Services · 📍 Denpasar, Badung, Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 30000000 - 45000000
dnata Airport Services is seeking a dynamic and experienced Service Delivery Manager to join our team in Denpasar, Bali. In this role, you will be responsible for overseeing the delivery of high-quality airport services, ensuring customer satisfaction, and driving operational efficiency. If you are passionate about aviation and have a proven track record in managing airport operations, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Oversee the day-to-day operations of airport services, ensuring adherence to safety and quality standards.,Coordinate with various stakeholders, including airlines, ground handlers, and regulatory bodies, to ensure smooth service delivery.,Monitor service levels and performance metrics, implementing improvements to enhance efficiency and customer satisfaction.,Develop and maintain strong relationships with key clients and stakeholders to build a loyal customer base.,Manage and mentor a team of service delivery professionals, fostering a culture of excellence and continuous improvement.,Ensure compliance with all relevant regulations and industry standards.,Identify and mitigate operational risks, ensuring the safety and security of all airport operations.,Collaborate with the senior management team to develop and implement strategic initiatives that drive business growth.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Aviation Management, or a related field.,Minimum of 5 years of experience in airport operations, preferably in a management role.,Proven track record of managing airport services and delivering exceptional customer experiences.,Strong leadership and team management skills, with the ability to motivate and inspire a team.,Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.,Proficiency in English, both written and spoken.,Understanding of aviation regulations and industry standards.,Experience with performance management and continuous improvement initiatives.

🛠️ Keahlian

Airport operations managementCustomer relationship managementTeam leadership and mentoringPerformance monitoring and improvementRegulatory complianceRisk managementStrategic planning and implementation
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